We have witnessed technological advancement over the years and this has led to its adoption in the business sector. Most companies and organizations are implementing ITIL services to aid their businesses. Information Technology Infrastructure Library (ITIL) is the use of IT services in business models to help improve and better their services. ITIL integrates and aligns the needs of businesses with IT. Its implementation is complex and requires utmost care or else risk ITIL implementation failure.
ITIL services have many benefits leading to best service management practices. Its implementation helps:
• Improve reliability and provide quality services- with ITIL integration to a business model and adoption of the required standards, businesses offer efficient service delivery. This is due to fast restoration, reduced disruptions and a decrease in down times.
• Improve customer satisfaction- ITIL implementation takes care of customers’ needs. It does not focus on technological issues. The IT infrastructure library aims to increase user experience whilst attending to the needs of both the customers and those of the organization.
• Maintain a stable service environment- ITIL support business change by making sure that the system does not suffer as the business grows. It is scallable, improves resource utilization and reduces redundancy during expansion of infrastructure.
• Provide confidence of action- since most organizations have adopted the system, it acts as proof of the ability of ITIL implementation in meeting the market needs in continuous improvement.
Regardless of such benefits, most companies fail at ITIL implementation. This process is delicate and needs a strategic approach when trying to implement.
Most companies go about it wrong and cause failure in the following ways:
Lacking a plan
IT services require strategy and procedures when trying to meet business needs. There is need to create awareness of the organizational change in order to achieve success. Only then can the process development and implementation begin. After all the tools have been selected and IT service implemented, the next step should be employee training. Most organizations lack such a plan that leads to implementation failure.
Lacking of commitment
ITIL implementation has proven a success but everyone should be on board with the idea. Lack of support from the management and staff undermines the whole process. If the staff is not enthusiastic about the IT services then the program fails to achieve its purpose.
Setting the bar too high always results in implementation failure. The service has proved useful but each business and organization has its model. The ITIL performance and implementation in small and large scale businesses are different but achieves success. In addition, the ITIL service should not be left to do all the work. Its success depends on the combined effort of system and employees input.
Not keeping to their status quo
Organizations dive into ITIL services without evaluating its worth to the business. They should first identify the IT stakeholders and their needs and the impact the service will have to the business. Keep to the status quo by evaluating the processes and skill sets currently in place before trying to induct the services to your business.
Improving many areas at once
The implementation of IT infrastructure library is a step by step continuous process. Companies should not do it all at once. It requires tactical and strategic implementation guided by priorities. While aligning ITIL into the business, it should not affect its daily functions.
Why choose SAF for ITIL implementation
In order to enjoy the above listed and other benefits of ITIL implementation while avoiding the mistakes most organizations do, it is good to work with the best service providers like SAF international. SAF International delivers services through a step by step approach to avoid failure of ITIL implementation. SAF leaves no stone unturned through; users evaluation, defining a proper service design, using relevant technology to connect users and service providers, service delivery automation and offering a continuous approach that exceeds users’ expectation. All these services is owed to SAF’s experience in dealing with IT services.
Make the right choice and join the many organizations in enjoying full benefits of ITIL implementation with SAF international. Help promote and grow your business through proper ITIL implementation.